Overdeliver Brian Kurtz Outwork everyoneInsatiable curiositySurround yourself with smart peopleHelp others first Sending Emails Use Content StrategicallyEverything you send doesn’t need to sell something but everything you send needs to achieve something. Everything is a relationship event. Deploy the best resourcesDevelop a clear strategy. Don’t get lazy with your copy and creativesFind out what’s missingUse focus groups Walk aroundGet real ...